To guarantee next day delivery, kindly order before 3pm and select the next day delivery option at checkout. Please note that weekends and bank holidays are excluded, and additional charges may apply.
To ensure same-day dispatch with Royal Mail 24, 48, or Special Delivery services, please place your order by 3pm on weekdays. Please note that this policy applies from Monday to Friday only, and excludes bank holidays, which are not considered working days.
We offer same-day delivery exclusively within South Wales. If your address falls within our same-day delivery radius, you will have the option for this service. Orders must be placed before 12pm to qualify for same-day delivery. Any orders placed after this time will automatically be scheduled for next day delivery. Please note that same-day delivery is available for specific postcodes within South Wales (post codes) Monday - Friday only.
Collect Your Package from Nisa Local in Pontypridd You can collect your package between 10:00 AM and 7:00 PM. We'll send you an email notification when it's ready for collection. The pick-up point is at Nisa Local, 5-7 Mill Street, Pontypridd, CF37 2SN.
Delivery will be made to the address that you specified when placing your order.
If you request for your parcel to be left in a safe space or with a neighbor, and the parcel goes missing, we will not be liable and will not take any further action.
Late delivery does not entitle you to refuse or cancel the order.
A signature may be required upon delivery. By placing an order, you authorize us to accept a signature from another person on your behalf if you are not present at the time of delivery. For orders by a person aged 18 or over, a signature may be necessary. Please make sure that someone aged 18 or over is available to sign for the delivered goods.
Returns
Returns are applicable to items purchased solely through this website.
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